GM partners with Mitchell International on U.S. collision repair network

GM partners with Mitchell International on U.S. collision repair network

General Motors’ Customer Care and Aftersales division is launching the GM Collision Repair Network for qualified dealership collision repair facilities and independent body shops in the U.S.
Jim Henry
Automotive News | August 8, 2018 – 10:00 am EST
General Motors’ Customer Care and Aftersales division is launching the GM Collision Repair Network for qualified dealership collision repair facilities and independent body shops in the U.S.

The automaker said in a statement Wednesday that it expects to roll out the network in early 2019. First, dealership facilities and independents have to enroll, and submit to an audit of their facilities, training and equipment.

GM is partnering with Mitchell International Inc., of San Diego, to administer the network, said Jack Rozint, vice president of sales and service for Mitchell’s Auto Physical Damage business unit.

“Mitchell’s software will be used to process the claims in the program,” Rozint said in a phone interview Tuesday night, ahead of the GM announcement on Wednesday, at the 2018 NACE Automechanika trade show in Atlanta.

Any U.S. collision repair facility can apply for inclusion in the network through an enrollment portal, Mitchell said.

Besides processing claims, Mitchell’s software also supports estimates and performs quality-control checks. The system also makes sure customers are “properly communicated with,” and also measures customer satisfaction, Rozint said.

“It has a lot of capability. Integrated repair procedures — specific to the vehicle being worked on, and the equipment on that vehicle — will be pulled up and presented to the person doing the repair … and make sure the vehicle is repaired per the OE repair procedures,” he said.

A key feature is that once the network is up and running, customers can use OnStar to locate qualified facilities that belong to the network, GM said in the statement.

“Repair facilities in the network should experience a more streamlined collision repair process, including reduced time spent on diagnosing and pulling repair procedures,” GM said in the press release.

There’s a list of requirements for qualified repair facilities on the GenuineGMParts.com website. Besides technical training and equipment, facilities must have been in business for at least five years, with a verifiable credit rating and service history. Facilities also must measure customer satisfaction using a third-party service provider, and detail vehicles inside and out before customer delivery, according to the website.

Seniority Lists
Bargaining Committee

Chairman
Mike Herron
President
Tim Stannard
Zone at Large – 1st
Danny Taylor
Zone at Large – 2nd
Mark Wilkerson
Committeepersons
Joe McClure
Chad Poynor
Steve Roberts
Derek Lewis
Bill Cundiff
Kirk Zebbs
Don Numinen
Jay Minella
Danny Bragg
Chris Hill
Rashad Thomas
Keith Oswald
Chris Brown

1853 Officers

President
Tim Stannard
Chairman
Mike Herron
Vice President
Darrell DeJean
Financial Secretary
Mark Wunderlin
Recording Secretary
Peggy Mullins
Trustee (3)
Jay Lowe
Dave Clements
Dave Spare
Sgt. at Arms
David C Spare
Guide
Ashley Holloway
E-Board at Large (2)
David Ryder
Steve Roberts

GM Unit Chair
Mike Herron
Leadec Unit Chair
Larry Poole
Ryder Unit Chair
Patrick Linck
AFV Unit Chair
Katherine McGaw
Retiree Chair
Mike Martinez